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As someone in the know, I want to tell you that usually an unbalanced load is caused by washing too few items of clothing that don't allow them to spread out to create a balanced load when spinning. Try adding more load by increasing the number of items of clothing.

If your machine won't spin, then something is wrong with the machine or you haven't removed the transport bolts, in which case it won't wash either. We live in an old house converted into two flats and the spinning on our washer was so vigorous that we had to get rid of it - the model we had had to be installed on a hard floor and there was none.